Tell Twelve Oaks Mall: Bring the bus to the door!

A long exposure of the main entrance to Twelve Oaks at dusk. Vehicle tail light streaks pass under the drop-off lane outside the doors.
Image credit: Twelve Oaks Mall / Mall Maverick

On Monday, September 11th, SMART launched the first bus service extensions powered by the Oakland Transit millage voters passed last November. This included three fixed-route bus extensions into Novi: route 305 (Grand River), route 740 (Twelve Mile), and route 805, a commuter express.

Despite voter support and rider interest, Twelve Oaks Mall management is refusing to allow SMART on property. Patrons and employees riding transit must walk on grass and across busy roads with no crosswalks to reach the mall.

We need your help convincing management and the mall’s anchor tenants to bring the bus to the door. TRU is working to push this conversation forward, but the mall needs to hear from you — the transit riders and workforce.

Write a personal email to General Manager Daniel Jones, then share this page with mall workers, shoppers, and patrons:

Here are some talking points to get you started; we encourage you to add your own experiences and share how safe, reliable bus service will benefit you.

  • Other malls in Metro Detroit rely on transit for employee recruitment and continued growth. Great Lakes Crossing – which Taubman also owns and operates – is served by both SMART and Flint MTA. The bus stop at this mall is on property, with a heated shelter and a connecting sidewalk to the entrance.
The shelter outside the District 2 entrance of Great Lakes Crossing, next to TJ Maxx, complete with a sidewalk and marked crossing for easy mall access.
The shared MTA and SMART shelter at Great Lakes Crossing in Auburn Hills.
The interior of the shelter at night, which is illuminated, has a heating lamp with a timer, and a posted bus schedule.
The shelter at Great Lakes Crossing is heated in the winter for riders’ safety.